What to expect from billing and support
Read your invoice, verified payment, activation status, early-bird renewal terms and LoraHost support expectations.
Read the invoice before payment
Check the customer, items, domain, billing term, currency, discounts, tax and any channel charge. The server quote determines the payable amount. If a quote expires or changes, review the replacement before ordering. Historical invoices retain their original calculation; a current exchange rate is not a reason to silently rewrite an old invoice.
Payment and activation have separate states
A gateway redirect or HTTP success does not by itself settle an invoice. LoraHost verifies the transaction against the invoice before recording payment. Pending offline handling stays unpaid and does not provision service. Hosting fulfillment follows verified payment and provider checks; domains keep their separate confirmation gate. If a payment seems successful but the invoice is pending, share the invoice reference with support instead of paying again blindly.
Offers and help
EARLY30 is limited to the first 30 qualifying paid annual hosting orders in Bangladesh, one per customer. It is first-term only, with regular renewal afterward; domains are not discounted. Availability depends on the active offer and remaining places. Support replies within one business day, Monday–Friday excluding Bangladesh public holidays in Asia/Dhaka. Give the invoice/domain reference and time, but never send passwords, PINs or OTPs. Resolution may require provider investigation.